Customer Retention

REWARD CUSTOMERS

CHECK OUT OUR RETENTION-BOOSTING SOLUTIONS

Improve your businesses customer satisfaction and loyalty

Customer Retention

IMPROVE CUSTOMER RETENTION RATES FOR SUSTAINABLE GROWTH

Bringing in new customers is essential to your business growth, but it’s important not to overlook the value of customer retention when it comes to building a sustainable foundation.

Improving customer retention rates goes hand-in-hand with creating a strong sense of customer satisfaction and customer loyalty – and in turn, a consistently stronger bottom line.
 

According to the Harvard Business School, increasing customer retention rates by 5% increases profits by between 25 and 95%.

 
Effective customer retention comes from the implementation of a great marketing plan, where communication, engagement and incentives combine to build visibility, loyalty and advocates for your brand.

Digital Rewards in an instant

RETAIN CUSTOMERS AND CREATE CUSTOMER ADVOCATES

In these modern days of instant connectivity and networking, word travels fast – and our clients are increasingly becoming a secondary but very loud voice for our businesses.

This makes marketing more instant, and opens up some fantastic opportunities to create those all-important customer advocates. These satisfied customers become marketers across their connected communities, putting the spotlight on your products and promoting them to their peers.

Get in touch to discuss improving your customer retention programme

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HERE ARE 5 TIPS TO GENERATE CUSTOMER ADVOCACY IN ORDER TO FACILITATE LOYALTY AND RETENTION:

  • The art of conversation

    Utilise the power of social media engagement and talk and listen to your customers. Remove barriers, solve their problems and respond to them quickly and personally.

  • Build peer-to-peer communities

    From a dedicated product forum to an interactive ‘help’ section, or even through live events or by working with bloggers and vloggers, it’s essential to create a sense of belonging and ownership of your brand among your customers if you want to retain them.

  • Incentives

    There are plenty of ways to incentivise customers to stay loyal and share their positive experiences. We’ll take a look at these further down the page…

  • Reciprocate

    A good deed should never go unheeded in business! If someone says something nice about you, thank them publicly for their kind words. You can even send them a little gift or an exclusive offer to back up your thanks with something more tangible.

  • Build trust

    What are your customers’ values? Do your own resonate with them? What about your performance as industry thought-leaders or trusted advisors? Make sure people know that you know your business, how to help them and that you understand exactly what they’re looking for – so they’ll come back to you, again and again.

RETAIN CUSTOMERS AND PROMOTE LOYALTY THROUGH OUR INNOVATIVE REWARDS

Every year we help thousands of businesses across a vast range of sectors to implement cost-effective customer reward schemes that bring a tangible ROI through:

  • Increasing customer satisfaction
  • Increasing customer retention rates
  • Increasing customer loyalty
  • Encouraging customer advocacy
  • Increasing purchases and profits

Our customer-centric reward schemes can be tailored for any budget, and our experts will work with you to ensure maximum value.

OUR RETENTION-BOOSTING SOLUTIONS

We offer a wide range of customer retention and loyalty rewards, including:

Love2shop Vouchers

Reward customer advocates by giving them something to spend on anything they want at any one of our 20,000+ participating retailers.

Love2shop Gift Cards

This flexible option lets recipients buy something of their choice from over 95 high street stores, or exchange them online for access to even more big brands.

Digital Rewards

Reward loyalty by issuing your customers with an electronic code that can be exchanged for paper vouchers, plastic gift cards, merchandise, holidays and more.

CUSTOMER RETENTION SOLUTIONS FOR YOUR BUSINESS

We’ll take the time to listen to your existing marketing model, help you analyse your data and ensure you get the best customer retention solutions available, please call our team now on or click the button to get in touch.