WE’RE BY YOUR SIDE: Important products and services update for



At Love2shop Business Services, part of Appreciate Group, we are guided by our values, and that means always doing the right things by our customers and by our wider family of colleagues and partners.

As you’ll no doubt be aware, the Prime Minister has announced new government guidance on COVID-19, aimed at encouraging everyone to stay at home in order to help protect us all, our communities and the NHS.

To ensure the wellbeing of our customers, clients and colleagues this means we have had to temporarily close all our offices and in-house fulfilment locations from today.

Our team is working around the clock – from their homes – to ensure we’re managing any impact this decision may have for our customers.

This means we have temporarily suspended the sales of vouchers and cards which require in-house physical fulfilment. (Please note that new Business Occasion Card orders are fulfilled by a third party, and are currently unaffected.)

Our range of digital products remains available – both Love2shop and third-party – and are available to order as usual via our Self-Serve website: or by calling your account manager or 0330 333 1201.

If you haven’t used digital gift codes previously, you can find out more information and see the breadth of easy-to-order products available by visiting: meaning you can continue to connect and reward your colleagues and clients even if you can’t see them in person.

Our business has been around for more than 50 years. Closing facilities is a first for us, and we don’t take this decision lightly. The safety of you, your families, our colleagues and our wider communities must always come first.

You have our promise that we’ll continue to keep on top of all the latest guidance from government but, please know, through this time and beyond we’ll always be by your side and we’re here to help. Please contact your account manager or call 0330 333 1201 with any questions or if you need any advice.

The Appreciate Group Team